CLIENT | PARTNERS | BLOG

ClonMaster | WebTrader

Help Center

Discover the solutions you seek by exploring our comprehensive knowledgebase. Alternatively, reach out to our amiable customer support team round the clock.

Frequently asked questions

Traders often have a host of questions in mind when considering opening an account with a trading platform. Here are the most common ones that they would typically ask us or mull over. These questions span various aspects such as trading procedures, account types, available financial instruments, and risk management.

For more extensive information about the help resources linked to ClonTrader and the diverse products we present, you have two convenient options. You can simply type your question in the provided space below, and our system will attempt to provide relevant answers or guidance. Alternatively, you can visit our live chat service where our trained representatives are available to have a real-time conversation with you, addressing your concerns promptly and thoroughly, ensuring that you have all the necessary knowledge and clarity before making any trading decisions.

Access over 200 markets & tight spreads with a regulated Forex CFD provider

General questions

Account Types Offered by ClonTrader

ClonTrader offers two types of accounts. The Raw Spread Account shows the raw inter-bank spread from our liquidity providers, with a commission charge of $7 per standard lot round turn. The Standard Account has no commission but a spread markup of 0.8 pip above the raw inter-bank rate from our liquidity providers. More details are on our Account Overview page.

Fees and Commissions for Trading with ClonTrader

ClonTrader has two MetaTrader account types. The Standard Account has a spread markup of 0.8 pip, while the Raw Spread Account shows the raw inter-bank spread and charges a commission. Commission rates vary by base currency. For example, AUD is 9.00 round turn, USD is 7.00 round turn, and so on.

Minimum Amount to Open a Trading Account

ClonTrader allows clients to open an account with as little as USD $200 or its currency equivalent.

Trading Conditions

Our mission is to offer traders the lowest spreads and fastest executions across over 1980+ Forex products, including Forex, precious metals, stocks, futures, and other CFDs on Commodities. We've invested in technology and have strong relationships with reliable pricing providers. For more on our product offerings, click here: range of products. Read our Account Terms for costs, risks, and responsibilities before trading.

Broker Model of ClonTrader

There are three main Forex broker business models: ECN, STP, and Market Makers. ECN is an 'Electronic Communication Network' used by banks and liquidity providers to form bid and offer prices. STP stands for 'Straight Through Processing' where trades are processed at market prices from a liquidity provider. ClonTrader considers itself a forex provider offering the ECN pricing model, sourcing prices from external liquidity providers without dealing desk intervention to provide better price certainty and fast execution.

How to Open a Live Trading Account with ClonTrader
Opening an account is easy. Click on the Open a Live Account link and complete the application form. Once approved by our accounts team, you'll receive your trading account login details and password via email.
 

Questions about ClonTrader

Who is ClonTrader?

ClonTrader is one of the world's leading Forex CFD provider. The company was incorporated with the vision of providing fair and transparent Forex trading to active traders. ClonTrader is dedicated to bringing solutions previously only available to professionals and large global investment banks to retail investors and traders around the world. For additional information about ClonTrader, please visit the About Us page.

Who Owns ClonTrader?

ClonTrader is a privately owned company with a management team that has over 20 years of experience in derivative products. The founders of ClonTrader were crucial to the success of one of the largest CFD providers.

Is ClonTrader Regulated?

ClonTrader is regulated by the Government of SAINT LUCIA

Where is My Money Held?

ClonTrader holds client money in segregated client money accounts in Tier 1 banks.

What Happens to My Funds if the Bank that My Funds are Held with Goes Insolvent?

ClonTrader hold client money in segregated client money accounts with a number of top rated International banks. We spread the client money across multiple banks to reduce the counterparty risk to any one bank.

How Does ClonTrader Use My Personal Information?

We only collect personal information which is reasonably necessary to provide you with quality products or services, conduct identification checks to meet our legal regulatory obligations and combat fraud. We do not sell your personal information to any third party for marketing purposes. Our privacy policy outlines how we handle our customers’ personal information in detail.

Are My Personal Details as Well as Card Information Safe?

Yes, we take the privacy of our customers extremely seriously and we have in place policies and procedures to safeguard the information we request. You can view our privacy policy which outlines how we handle your personal information.

Questions about Trading

What is the Difference between the Standard and the Raw Spread Accounts?

ClonTrader has two MetaTrader account types: Standard Account and our market-leading Raw Spread Account. ClonTrader does not charge a commission on Standard Accounts; instead, we mark up the spread received from our liquidity providers. ClonTrader's Raw Spread Account shows the raw interbank spread received from our liquidity providers. On this account we charge a commission of $3.5 per standard lot round turn.

What is the Minimum Amount Needed to Open a Trading Account?

ClonTrader allows clients to open a trading account with as little as USD $200 or currency equivalent.

What Leverage does ClonTrader Offer?

ClonTrader offers flexible leverage options ranging from 1:1 to 1:1000. You can change the leverage on your trading account via your Client Area.

Can I have Multiple Trading Accounts with ClonTrader?

ClonTrader allows you to open multiple trading accounts. You can open an additional trading account via your Client Area.

What Time does ClonTrader Open and Close its Prices?

The opening and closing times of ClonTrader's prices are:
Opening time: 00:01 MetaTrader 5 Server Time (Monday)
Closing time: 23:57 MetaTrader 5 Server Time (Friday)
Please note the trading times of certain instruments may vary; you should refer to the relevant product section on our website for specific information.

What Time does ClonTrader's Rollover Occur?

ClonTrader's rollover occurs at 00:00 MetaTrader 5 Server Time.

What are the Trading Hours for Gold and Silver?
The trading hours for gold (XAUUSD) are:
Opening time: 01:02 MetaTrader 5 Server Time
Closing time: 23:57 MetaTrader 5 Server Time

 

The trading hours for silver (XAGUSD) are:
Opening time: 01:00 MetaTrader 5 Server Time
Closing time: 23:59 (Friday 23:57) MetaTrader 5 Server Time
Does ClonTrader Offer any Education?
ClonTrader offers extensive online education. In addition, we regularly conduct educational webinars on a variety of topics. Webinar dates and times are published on our blog.
How Many Currency Pairs does ClonTrader Offer?
ClonTrader offers over 75 currency pairs, including cryptocurrencies.
Which Other Instruments does ClonTrader Offer?
ClonTrader also offers CFDs in precious metals, CFDs on crypto, indices, forex, shares and ETFs.
How do I Deposit Money into my Trading Account?
ClonTrader offers its customers several ways powered by CoinsBuy of depositing funds into their trading account.
How do I Open a Live Trading Account with ClonTrader?
Opening an account is simple. Click on the Open a Live Account link and complete the account application form.
Once your online application form has been approved by our accounts team you will be emailed your trading account and secure Client Area login details and password.
What Documents do I have to Provide to ClonTrader to Open a Live Trading Account?
Under the Anti -Money Laundering Act, ClonTrader is required to verify your identity before opening a trading account for you.
Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.
  • Photo ID:
    Must be clear and visible
    Must be issued by a government agency
    Name, signature, expiry date and date of birth* must be clear
    Please note that ClonTrader does not accept account applications from any persons under the age of 18
  • Proof of Address:
    Must be no older than 6 months
    Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.

Do I Earn Interest on Funds Deposited into my Live Trading Account?
No, ClonTrader does not pay interest on account balances in any currency.

Trade Forex on ClonTrader

Investing makes easy

ClonTrader is the trading name of ClonTrader Ltd, incorporated in Saint Lucia.

Risk Warning: Trading Forex and CFDs involves a high level of risk to your capital. Only trade with funds you can afford to lose. This trading may not be suitable for all investors; please ensure you fully understand the risks involved and seek independent advice if necessary. We encourage you to read and understand our Risk Disclosure.

Restricted Countries: ClonTrader Ltd does not provide services to residents of certain countries, including the United States, Canada, Brazil, Israel, New Zealand, Iran, and North Korea (Democratic People's Republic of Korea), or any country where such distribution or use would violate local laws or regulations.

You must be at least 18 years old or of legal age in your country to register an account with ClonTrader Ltd. By registering, you confirm that you are doing so voluntarily and without any solicitation from ClonTrader Ltd.

ClonTrader Ltd does not direct its website or services to individuals in jurisdictions where their use is prohibited by local laws or regulations. When accessing this website from a location where its use may be restricted, it is your responsibility to ensure compliance with local laws. ClonTrader Ltd does not guarantee that the information on its website is suitable for all jurisdictions.

© 2024 ClonTrader Ltd. All Rights Reserved.

Unit 10, Block A, 1st Floor, Wui Way Factory Building, 41 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong